Morden Florist E-commerce Terms & Conditions

Introduction

Welcome to Morden Florist. These Terms & Conditions ("Terms") govern the use of our online flower delivery service. By placing an order via our website or any associated digital platform, you agree to comply with these Terms. This agreement applies to all customers seeking online flower delivery in Morden and the surrounding areas.

Eligibility to Purchase

Purchases from Morden Florist are available to individuals who are at least 18 years of age and capable of entering into legally binding contracts under applicable law. By using our website and placing an order, you confirm that you meet these requirements.

Order Process

To place an order for flower delivery in Morden or any nearby areas, you must select the products and provide all required details, including recipients' address, preferred delivery date, and any personalised message. The order process includes these steps:

• Selection: Browse flowers and gifts, add preferred items to your basket.
• Details: Enter accurate recipient and delivery details to avoid failed or delayed deliveries.
• Confirmation: Review your order carefully. Confirm all selections, quantities, and delivery information.
• Payment: Complete payment through available methods as outlined below.
• Order Acknowledgment: Once you place an order, you will receive an acknowledgment of receipt. This email confirms we have received your request but does not guarantee acceptance or availability of items.
• Order Acceptance: Formal acceptance, and thus formation of a contract, occurs only when we dispatch your chosen order or send you written confirmation of acceptance.

Morden Florist reserves the right to decline orders for any reason, including but not limited to unavailability of products, delivery constraints, or incomplete information.

Product Descriptions and Substitutions

We endeavour to provide accurate descriptions and photographs of flowers and products. However, fresh flowers vary naturally and substitutions may occasionally be required due to seasonal or local availability. Where necessary, Morden Florist will use flowers of equal or greater value, style, and colour scheme. We aim to notify you in advance if substitutions are necessary wherever possible.

Delivery Policy

Our delivery service is available throughout Morden and its neighbouring localities. Delivery is scheduled according to your preferences, subject to availability and local circumstances.

• Standard Delivery: Orders can generally be delivered on the day of your choosing, provided the order is placed within our published cut-off times.
• Same-Day and Next-Day: Same-day and next-day delivery is available on selected products and to selected postcodes. Please check availability at the time of ordering.
• Delivery Address: It is the customer’s responsibility to provide a complete and accurate address. Re-delivery due to incorrect information will incur an additional charge.
• Delivery Confirmation: On dispatch, we aim to provide you with confirmation. However, delivery times cannot be guaranteed and may be affected by external factors such as traffic, weather, or local events.
• Recipient Unavailability: If the recipient is not at the address upon delivery, we may leave the product with a neighbour or in a safe location, and a notification card will be left.

We do not accept liability for loss or damage arising as a result of instructions given by the customer or recipient regarding delivery (for example, to leave with a neighbour or in a specified location).

Prices and Payment

All prices are displayed in GBP (£) and include applicable VAT. Prices may change from time to time, but any price relevant to your order will be as displayed at the date and time of the order.

• Accepted Payment Methods: We accept payments via leading credit and debit cards, and other digital payment options as available via our website at the time of order.
• Authorisation: Payment must be authorised before delivery is processed. If the payment is not authorised, your order will not be completed.
• Card Security: We do not store or process card details directly. All electronic payment transactions are processed securely via our accredited payment partners.

Full payment must be received to process and fulfil your order.

Order Amendments and Cancellations

Morden Florist understands that circumstances may change, and we strive to accommodate amendments or cancellations wherever possible.

• Amendments: If you wish to make changes to your order, please notify us promptly. We will try to implement amendments provided the order has not been processed or dispatched. Certain changes (e.g. delivery address, message changes) may not be possible once the delivery process has begun.
• Cancellations: You may cancel an order up until such time as it is dispatched. For flower and gift products, cancellation must occur at least 24 hours before scheduled delivery to receive a full refund. After this, cancellations are not possible due to the perishable and bespoke nature of our goods.
• Refunds: Refunds for valid cancellations will be processed via the original payment method within a reasonable timeframe. The timeframe may vary depending on your payment provider.

Orders for made-to-order or highly customised arrangements may not be eligible for amendment or cancellation once preparation has commenced.

Right to Cancel (Consumer Contracts Regulations 2013)

Under UK Consumer Contracts Regulations, you have a statutory right to cancel certain goods and services. However, flowers and perishable goods are exempt from this right. We will, however, consider reasonable cancellation requests made prior to dispatch and will exercise discretion in cases of exceptional circumstances.

Liability

While Morden Florist endeavours to deliver all orders in a timely and professional manner, our liability is limited as follows:

• We shall not be liable for failure to perform or any delay in performance due to events outside our reasonable control, such as adverse weather, natural disasters, pandemics, or failure of suppliers and couriers.
• Our total liability for any claim arising under these Terms, including for defective products or failed deliveries, is limited to the value of the relevant order.
• We do not exclude or limit liability for death, personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights that cannot be excluded by law.
• No compensation will be payable for lost profits, business, data, goodwill, or anticipated savings.

Delivery times are estimates only. We do not guarantee delivery times unless expressly agreed in writing.

Customer Obligations and Responsibilities

It is the customer’s responsibility to:

• Provide accurate and complete order, recipient, and delivery information.
• Ensure payment is authorised and available at the time of order.
• Communicate any amendments or cancellations as soon as possible.
• Notify us promptly in the case of problems with the products or delivery for us to address the issue appropriately.

Failure to provide accurate information or timely cancellation may result in additional charges or forfeiture of refunds.

Returns and Complaints

Due to the perishable nature of most products, we do not accept product returns. If you are dissatisfied with the product or service, please inform us within 24 hours of delivery. Where reasonable, we will investigate your concern and may, at our discretion, provide a replacement or partial/full refund.

Photographic evidence may be requested to validate your complaint.

Data Protection and Privacy

Personal information provided during the ordering process is processed in accordance with UK data protection laws. We only use your personal information as set out in our Privacy Policy. Please refer to this separate document for full details about data use, storage, and sharing.

Intellectual Property

All content, images, branding, and designs on the Morden Florist website are the intellectual property of Morden Florist or licensed third parties. They may not be copied, reproduced, or reused without our written consent.

Governing Law and Jurisdiction

These Terms & Conditions, including all disputes arising out of or in connection with them or the use of our online flower delivery service, shall be governed by and construed in accordance with the laws of England and Wales. All disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Variation of Terms

Morden Florist may revise or update these Terms from time to time to reflect changes in the law, our business processes, or delivery area. Updated Terms will be published on our website and will apply from the time of posting. We recommend that customers review these Terms prior to each order to remain informed of current policies.

Severance

If any part of these Terms is deemed unlawful, invalid, or unenforceable by a court of competent jurisdiction, such provision will be modified to the minimum extent necessary or severed, and the remainder of the Terms will remain in full effect.

Waiver

Any delay or failure by Morden Florist to exercise any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict future exercise of that right or remedy.

Entire Agreement

These Terms and any document expressly referred to herein constitute the entire agreement between you and Morden Florist. They supersede any prior agreements, communications, or understandings, whether oral or written, relating to the subject matter herein.

Contact and Customer Service

Should you have any questions regarding these Terms & Conditions, our products, or services, please contact our customer service team via the online contact forms on our website. We endeavour to respond to all enquiries promptly during business hours.

Geographical Coverage

These Terms & Conditions are intended to apply to all customers in Morden and surrounding areas who use our online flower delivery service, unless otherwise specified. Please check our website or with our team for a complete list of delivery postcodes and areas covered.

Last updated: June 2024

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Morden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Morden.

For assistance with orders, returns or account queries, please fill out the Contact Us form.