Our Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee in Morden
At Morden Florist, we pride ourselves on delivering only the freshest and highest-quality flowers to all our valued customers in Morden and the surrounding areas. Our local team carefully selects every bloom to ensure you receive vibrant, healthy arrangements every time you order. We stand behind our Fresh Flowers Guarantee, committed to delighting both households and businesses with long-lasting floral displays.
Damaged-On-Arrival Policy
Your satisfaction is our priority, and your flowers should arrive in perfect condition. In the rare instance that your bouquet or arrangement is damaged upon arrival, please inspect your delivery as soon as possible. If you notice any issues such as broken stems, wilted flowers, or significant damage, contact us within 24 hours of receiving your order. To assist our team in resolving your issue promptly, please provide clear photographic evidence of the damage and your order details.
Our Freshness Window
We guarantee the freshness of all our flowers for a minimum of five (5) days from the time of delivery. Flowers are a natural product, and their lifespan can vary depending on their type and care given once at home or in the workplace. To maximize your flowers’ beauty, we recommend following the included care instructions. Should your flowers fade or deteriorate within this freshness window, and you have followed the provided guidelines, please let us know immediately so we can assist further.
Refund & Replacement Options
If you are unsatisfied with the quality or freshness of your delivered flowers, or if your order is damaged on arrival, we offer the following resolutions:
- Replacement: We are happy to send a fresh replacement bouquet or arrangement, tailored as closely as possible to your original order.
- Refund: Alternatively, you may request a refund for the affected items if you notify us within the guaranteed freshness window and meet the outlined requirements.
Each request will be assessed on a case-by-case basis. Our team may ask for supporting information, such as photographs and details regarding the care and handling after delivery, to help resolve your request swiftly.
Complaints Process
We value every customer and view feedback as an important way to improve our service. Should you have a complaint regarding any aspect of your experience with Morden Florist, please reach out to us with your order details and a description of your concern. Our customer support team aims to acknowledge all complaints within one working day and will strive to resolve the matter to your satisfaction as quickly as possible. Our goal is always to address and resolve any issues transparently and professionally.
Your Local Florist, Trusted by Morden
Morden Florist is a trusted, independent local business that serves both households and the vibrant business community of Morden and nearby neighbourhoods. We are dedicated to upholding the highest standards in every arrangement we deliver, and to ensuring our customers have complete confidence when ordering with us. Thank you for choosing your friendly nearby florist for all your floral needs.
